I just experienced "the call center" this morning..
Called the bank and got the voice mail of the person I was dealing with (a local branch office) - so I was sent to a main menu, and I opted to "Speak to a Customer Service Rep at any time by Pressing
0"
So I get this voice that welcomes and offers help - I mention I am working with "Miss X" and that there are some forms I need, but am needing to source copies from a local government office - is that ok...??
Well - at the beginning of the quesiton when I identified Miss X as whom I was working with - this clueless numbskull acknowledged her as if she knew her or worked near her (and the phone menu mentions the branch by name in the welcome message - so you THINK you are just talking to another person at the branch you dialed directly)
WRONG!!!!!!!
"Oh - I cannot answer a quesiton about whether you need original forms - we don't answer questions -
We are just the.......... CALL CENTER.......
WTF!!!!!!!!??????!!!!12@!!!!21@@!!!
Hehehe
Bezeebus man - when are they oging to just go back to the old way of doing it -???

hehehe