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Originally Posted by Erez
^ what.. you work for HP or something? or did you miss the part he says they asked for money to tell him how to fix it..
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no, dont work for HP. the officer in there doesnt know jack but to look up the 800 number on the printer for tech support. of course HP is gonna ask for money for help, unfortunately the soldier doesnt have it for his product.
here's wut happened:
1. printer is bought WITHOUT tech support or maintenance since its an expendable item in the field (lower price saving american taxpayer money)
2. soldier gets it but printer sucks/breaks.
3. soldier tries tech support but there is none and soldier gets understandably angry (in the meantime, request for new printer comes again)
4 video released to youtube.
5. HP brass see's video.
6. soldier gets new printer asap.