AOL user retention Manual Revealed

[black_magician]

first, some background on this.

So here's the summary: "Cancel the account. Cancel the account. Cancel the account. CANCEL THE ACCOUNT. CANCEL THE ACCOUNT. CANCEL THE ACCOUNT. FOR GOD'S SAKE JUST CANCEL THE FUCKING ACCOUNT." After every period, insert a few minutes of AOL CSR John trying to 'help' Vincent somehow figure out a way to keep on paying... generally through the ingratiating method of straight out calling him a liar.

http://www.consumerist.com/consumer/...aol-180392.php


It's amazing that the story has come this far, that Vincent could record his attempt to cancel AOL, that recording would shoot to national TV, and now, a mole has posted incriminating company documents. I thank god I was never an AOL user.

http://consumerist.com/consumer/excl...led-188005.php