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AOL user retention Manual Revealed

first, some background on this.

Quote:

So here's the summary: "Cancel the account. Cancel the account. Cancel the account. CANCEL THE ACCOUNT. CANCEL THE ACCOUNT. CANCEL THE ACCOUNT. FOR GOD'S SAKE JUST CANCEL THE FUCKING ACCOUNT." After every period, insert a few minutes of AOL CSR John trying to 'help' Vincent somehow figure out a way to keep on paying... generally through the ingratiating method of straight out calling him a liar.

http://www.consumerist.com/consumer/...aol-180392.php

It's amazing that the story has come this far, that Vincent could record his attempt to cancel AOL, that recording would shoot to national TV, and now, a mole has posted incriminating company documents. I thank god I was never an AOL user.

http://consumerist.com/consumer/excl...led-188005.php

my mom just canceled her account and she didn't have much of a problem, it took a while, but she got it done.

also they let her keep the email account for free after offering it for 10 bucks a month

I've been using AOL for the past 5 years, but we're finally ending their service this September...thank goodness, i've become very tired of all the pop ups that occur when signing on. "Buy this...buy this...buy this..." Damn it, we pay XX amounts of dollars per month, yet they still bombard us with their own fucking advertisements! Fuck AOL.

Funny As Hell...Thanks for posting :D