I'd a similar experience ....... I think 5 years ago I was on my way to have a interview with a new job, since I don't want to hit traffic and get late, I decided to take the "GO Train" <-- Toronto Train Service from uptown to downtown.... but the Go Train decided to be 30 minutes delay (it's off rush hour time)....so I went to the customer service and complain....I get pretty much the same story as u, only that he told me to get 1 hour margin ...LOL!!!! (well actually it's not funny, I didn't get to the interview ontime and of course, didn't get the job)....u would think ppl would appologize to the very least, but no...they always f**king blame..... Maybe that is why they get paid so shitty .....
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