07-25-2006, 02:49 PM
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#1
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Regular User
Join Date: Jan 2004
Location: Lubbock, Texas
Posts: 782
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AOL user retention Manual Revealed
first, some background on this.
So here's the summary: "Cancel the account. Cancel the account. Cancel the account. CANCEL THE ACCOUNT. CANCEL THE ACCOUNT. CANCEL THE ACCOUNT. FOR GOD'S SAKE JUST CANCEL THE FUCKING ACCOUNT." After every period, insert a few minutes of AOL CSR John trying to 'help' Vincent somehow figure out a way to keep on paying... generally through the ingratiating method of straight out calling him a liar.
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http://www.consumerist.com/consumer/...aol-180392.php
It's amazing that the story has come this far, that Vincent could record his attempt to cancel AOL, that recording would shoot to national TV, and now, a mole has posted incriminating company documents. I thank god I was never an AOL user.
http://consumerist.com/consumer/excl...led-188005.php
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07-25-2006, 03:01 PM
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#2
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Regular User
Join Date: Jul 2005
Location: Burlington, VT/Cleveland, Ohio
Posts: 146
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my mom just canceled her account and she didn't have much of a problem, it took a while, but she got it done.
also they let her keep the email account for free after offering it for 10 bucks a month
__________________
Cleveland Rocks!
1995 Saab 900 Turbo
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07-25-2006, 10:15 PM
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#3
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Regular User
Join Date: Nov 2005
Location: Monterey(Home)/Irvine(School), California
Posts: 989
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I've been using AOL for the past 5 years, but we're finally ending their service this September...thank goodness, i've become very tired of all the pop ups that occur when signing on. "Buy this...buy this...buy this..." Damn it, we pay XX amounts of dollars per month, yet they still bombard us with their own fucking advertisements! Fuck AOL.
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07-26-2006, 05:39 AM
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#4
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Regular User
Join Date: Jun 2003
Location: Near London, United Kingdom
Posts: 5,815
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Funny As Hell...Thanks for posting
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