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Originally Posted by ZfrkS62
If it's as bad as you say, then why is our customer satisfaction index at 97.4%?  Mercedes is sitting just behind us at 96%
I'm not denying that shit like what you're talking about is happening, and that some dealerships need a swift kick in the ass, but then again there are slackjawed retards in every profession |
Well - let's see now, when I had work done at GM, Ford and Toyota dealerships, the "Customer Satisfaction" card was either already filled in for me/us - or we were asked/told to answer "Very Satisfied" etc for all the options.
I am sure most people don't bother filling their's out - I took the time to either praise or crucify the stealership and tech-wannabe... so I know my surveys would have been discarded as obove and below the norm...
I will find out if the Honda dealerships also fill out the surveys for the customer