Anonymous
11-10-2005, 06:02 PM
Ok so here's my story of a company that clearly IMO illustrates the truth of "pay peanuts get monkeys"
Previously i had ordered a product and received reasonable service for a very good price although they didn't tell me when i ordered additional security checks were needed, which slowed delivery, still that was sorted and i got the goods.
Now I ordered a camera and accessories from them last Thursday, I was not told when i ordered they were having computer problems which may delay the orders dispatch. Still i gave them another chance thinking it wouldn't be to long. So after ordering last Thursday I rang on Tuesday as the status had not changed. After waiting on hold for 35 or 40 minutes, I got through to a nice girl who informed me that contrary to what the order tracking service said my order was being packed as we speak and she would try to make sure it would be dispatched that day.
Now nothing had changed and I got through on the phone to them on Wednesday after another long wait, I was told my order was still being "packed" fucking slow packers eh! Anyway the guy said he would make sure it was dispatched that day, he would refund my delivery cost and send it next day delivery. He also said he would send me an email telling me EXACTLY what was happening. Having received nothing other than a standard format email informing me of my request for reimbursement. I presumed this was for the delivery cost but called none the less to see what the hell was going on at 4pm after 30 minutes on hold I got through. My order was not being dispatched Wednesday, I was annoyed and so asked whether he could guarantee my order would be dispatched Thursday, he could not. I told him he was putting me in a very difficult position and that i needed it for work, which is true, he said i should probably leave it another day and see what happens.
At this point I told him that it simply wasn't good enough and that he should cancel my order and reimburse be as and i told him this! I was going to buy the items elsewhere having already found a similarly priced offering. I also told him I wanted to be emailed conformation of the cancellation. I then ordered the products from another company, they are coming tomorrow.
So that brings me to today After getting home from uni I checked my email, just a confirmation of my reimbursement for delivery cost. I used the contact us form on their website to inquire about my order cancellation, as the order tracking said my item was being prepared for dispatch!! LOL i thought, their computer really has gone loopy now, having never shown the correct status to my knowledge. Now I’ve just checked 10 mins ago and what do I see, my order has been dispatched via parcelforce 24hr service, I’ve got the tracking number and everything. To cap it all the buzzer on our flat doesn't work so the office of my building may sign for the packages I receive tomorrow including the duplicate camera :lol: This just gets more and more complicated, they have caused me endless stress at a time when I am working hard, not to mention about £15 of phone credit within a week.
Congrats if you read all that, just avoid at all costs IMO if you don't want to risk this happening to you!! Got to laugh really otherwise I’d bloody cry. Getting up early (for a student) to sort all this tomorrow hopefully.
Previously i had ordered a product and received reasonable service for a very good price although they didn't tell me when i ordered additional security checks were needed, which slowed delivery, still that was sorted and i got the goods.
Now I ordered a camera and accessories from them last Thursday, I was not told when i ordered they were having computer problems which may delay the orders dispatch. Still i gave them another chance thinking it wouldn't be to long. So after ordering last Thursday I rang on Tuesday as the status had not changed. After waiting on hold for 35 or 40 minutes, I got through to a nice girl who informed me that contrary to what the order tracking service said my order was being packed as we speak and she would try to make sure it would be dispatched that day.
Now nothing had changed and I got through on the phone to them on Wednesday after another long wait, I was told my order was still being "packed" fucking slow packers eh! Anyway the guy said he would make sure it was dispatched that day, he would refund my delivery cost and send it next day delivery. He also said he would send me an email telling me EXACTLY what was happening. Having received nothing other than a standard format email informing me of my request for reimbursement. I presumed this was for the delivery cost but called none the less to see what the hell was going on at 4pm after 30 minutes on hold I got through. My order was not being dispatched Wednesday, I was annoyed and so asked whether he could guarantee my order would be dispatched Thursday, he could not. I told him he was putting me in a very difficult position and that i needed it for work, which is true, he said i should probably leave it another day and see what happens.
At this point I told him that it simply wasn't good enough and that he should cancel my order and reimburse be as and i told him this! I was going to buy the items elsewhere having already found a similarly priced offering. I also told him I wanted to be emailed conformation of the cancellation. I then ordered the products from another company, they are coming tomorrow.
So that brings me to today After getting home from uni I checked my email, just a confirmation of my reimbursement for delivery cost. I used the contact us form on their website to inquire about my order cancellation, as the order tracking said my item was being prepared for dispatch!! LOL i thought, their computer really has gone loopy now, having never shown the correct status to my knowledge. Now I’ve just checked 10 mins ago and what do I see, my order has been dispatched via parcelforce 24hr service, I’ve got the tracking number and everything. To cap it all the buzzer on our flat doesn't work so the office of my building may sign for the packages I receive tomorrow including the duplicate camera :lol: This just gets more and more complicated, they have caused me endless stress at a time when I am working hard, not to mention about £15 of phone credit within a week.
Congrats if you read all that, just avoid at all costs IMO if you don't want to risk this happening to you!! Got to laugh really otherwise I’d bloody cry. Getting up early (for a student) to sort all this tomorrow hopefully.